Shipping Policy

Shipping Policy

Thank you for shopping with GoRefurbish.com. We are committed to delivering your refurbished laptops, desktops, and IT accessories safely and on time across India.

1. Shipping Coverage

We currently ship products to most locations across India through trusted courier and logistics partners. Delivery availability may vary depending on your PIN code.

2. Order Processing

- Orders are processed after successful payment confirmation.

- Orders placed on Sundays or public holidays will be processed on the next business day.

- Before dispatch, every refurbished product undergoes quality testing, cleaning, and secure packaging.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

- Metro Cities: 2–5 business days

- Tier-2 & Tier-3 Cities: 3–7 business days

- Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, natural disasters, public holidays, or other unforeseen circumstances.

4. Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout before payment.

- Free shipping offers, if available, will be clearly mentioned on the product page or during checkout.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, email, or other available communication channels.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, additional shipping or re-delivery charges may apply.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including a valid mobile number. GoRefurbish shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Inspection at Delivery

Customers are advised to inspect the package before accepting delivery.

If the package appears tampered with, damaged, or opened:

- Take clear photographs of the package before opening it.

- Inform the delivery person, if possible.

- Contact GoRefurbish within 24 hours of delivery with supporting photographs.

Failure to report shipping damage within the above period may affect the processing of shipping-related claims.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, GoRefurbish is not liable for delays caused by courier partners, weather conditions, strikes, transportation disruptions, government restrictions, or other events beyond our reasonable control.

10. Shipping of Warranty Products

For products requiring warranty service:

- Customers are responsible for securely packing the product before shipping.

- Unless otherwise agreed in writing, the customer shall bear the cost of sending the product to our service centre.

- Return shipping after service will be handled as per the applicable warranty terms.

11. Failed or Returned Deliveries

If an order is returned to us due to:

- Incorrect shipping address,

- Customer unavailability,

- Refusal to accept delivery, or

- Failure to collect the shipment,

the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

12. Contact Us

For any shipping-related queries, please contact:

GoRefurbish

Website: gorefurbish.com

Email: gorefurbish@gmail.com

Mobile: +91 81003 30053